FAQs

Do you offer a free trial? #

Yes. We offer 14 days free trial.

Can you show us a demo?

Yes, we can set up Supercart on your duplicate theme, and then you can preview Supercart before you publish your theme.

Is there a money-back guarantee?

You also have a 14-day free trial to decide if Supercart is right for your business.

We are confident that Supercart will work for your business and if you do not see a positive ROI during the first period, let us know, and we can refund any charges.

Can I set my own Shipping Insurance rules and fees?

Yes. Our unique algorithm allows you to publish many extra services/add-ons, and you can set your fees with your own rules.

Do I keep all the revenue from the Supercart Extra Services and upsells?

Yes. Everything you generate from any Supercart extra services and upsells is yours!

How is ROI calculated?

The formula for Return on Investment (ROI) is a metric used to evaluate the efficiency of an investment or compare different investments. Here's the breakdown:

Is Supercart Safe?

Yes. Supercart is one of the safest Shopify Carts on the market. We don't log or save personal user information, share information with third parties, or sell data.

We run everything in our private cloud—privacy first principles.

Is Supercart Cart Drawer fast?

We have the fastest Shopify Cart Drawer in the Shopify ecosystem.

We are the team behind Superspeed Web Vitals, where we helped merchants worldwide pass their Core Web Vitals assessments on more than 300k pages. Our team, with more than ten (10) years of experience, built the cart from scratch and has zero dependencies.

Supercart is ten (10x) times lighter and faster than our competitors.

Can it? Will it? Does it?

Can you help us with the integration?

It's our pleasure. Just email us, and we'll reply as soon as possible.

Can I use Supercart Add-ons without using the Cart Drawer?

No. Supercart comes in one package and comes with all the features. You decide what features you need.

Does it have a drag-and-drop cart editor?

Yes. Supercart has a super advanced drag-and-drop editor.

Do you have only a cart drawer or a cart page?

Version 1 of Supercart was a cart page. In the meantime, we migrated to a cart drawer. However, we plan to return the cart page with all new functionality.

Can I publish two cart templates at the same time? (A/B Split Test)

Yes. We are the only Shopify Cart Drawer in the Shopify ecosystem that allows you to run A/B Split tests with your cart drawer.

Does it have a claim management portal for customers?

Not yet. The claim management feature is under development. You will know when it's ready!

Do I need to hire a developer or designer?

Absolutely no! The Supercart drag-and-drop editor is designed to help you set up your cart in under 5 minutes without any design knowledge. Our carts are designed and tested for conversion rate optimizations.

You will also have access to our team, and we'll help you.

What is a Supercart Upsell?

A Supercart Upsell is generated whenever a customer purchases any of the Supercart Upsells. For example, when the Order Insurance or Rush Processing is purchased. Another example is when a customer purchases a product from the Supercart Bundle Upsell, Custom Upsells, or AI Product Recommendations provided by Supercart.

Do I have access to all Supercart Features?

Yes. All Supercart features are yours!

Does it have auto-fulfillment for Supercart Extra Services?

Yes. You can turn on or turn off the auto-fulfillments according to your needs.

What are the benefits of adding Supercart Shipping Protection to your orders?

With rising shipping costs, even a few lost orders each month can add substantial expenses over time. The Supercart offers a practical solution by allowing you to charge customers a small fee for shipping protection. This tool empowers you to safeguard your business from the financial impact of shipping issues while providing added value to your customers. Don't let shipping/replacement costs eat into your profits – take control with Supercart.

What are the benefits of adding Supercart Rush and Priority Processing to your orders?

Adding Supercart Rush and Priority Processing to your orders offers numerous benefits. Firstly, with Supercart Rush, you can accelerate the shipping process and send your items much faster, which is incredibly convenient when you're pressed for time.

This allows you to get an additional $5, $10, $20, or whatever fee you want to add.

The added benefit of prioritized treatment for your orders will delight your customers, resulting in reduced waiting times and increased satisfaction. These services are indispensable for prompt order fulfillment and streamlining your purchasing process.

Will the merchant retain all shipping protection fees paid by customers? How much does the customer need to pay to protect his order?

We want to ensure transparency regarding shipping protection fees: all fees paid by the customer go directly to the merchant as we do not provide insurance coverage.

Our app allows you to customize shipping protection charges, offering the flexibility to set a fixed price and percentage of the total cart price.

What is the average conversion rate for the Supercart Shipping Protection upsell?

The number varies by industry; however, our merchants are experiencing a 60% to 80% CVR for the Supercart Shipping Protection upsell. If 6/10 customers opt for insurance, the corresponding effect in a year can reach as high as $500k.

Can I exclude products from Shipping Protection?

Not yet, but soon will be possible.

Is Supercart an insurance company?

No, we are not. We are a software company that allows e-commerce stores and merchants to offer dynamic upsells in their Shopify carts.

How do we distinguish ourselves from insurance companies?

We are not an insurance company. Our policy is to refrain from engaging with your customers. Instead, we empower you, the merchant, with the tools to offer shipping protection to your customers while allowing you to maintain full control of the process.

You are responsible for collecting and keeping the fees, which can be used to cover claim costs, reinvest, and satisfy your customers. The remaining amount is your profit.